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REGISTERING WITH THE PRACTICE

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If you wish to join this practice please ask a receptionist for a registration form (one form for each person who wishes to register). This form can be filled in immediately or can be taken home and completed.  When you return the form to Surgery, you must also bring proof of I.D. This must be photo ID, e.g a passport/driving licence (with photo); and confirmation of your address, e.g a copy of a utility bill from the address you are registering at.  You must also provide your NHS Number which you can obtain from your previous GP.  An appointment will be made for with the Phlebotomist and also another for you to see the HCA/Practice Nurse for a routine health check: (all new patients over the age of ten are offered a health screen on joining the practice) this will provide an opportunity to go over your medical history and discuss any concerns you may have.  You will not be fully registered at the practice until you have completed a New Patient Check.

 

It is important that you let us know of any change of name, address, telephone number, so that our records are accurate.

 

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APPOINTMENTS

 

To make an appointment please contact the surgery by telephone (01942 483213) or call in when we are open. We will endeavour to offer you an appointment for that day. But if this is not possible, you will be given the next available appointment. Please note one patient per appointment.  You will be asked the nature of your problem by the receptionist purely for triage purposes.  All our staff are trained and operate under a confidentiality clause.  If you are unable to attend it is essential that you advise us. This allows us to use that appointment for someone else.  We try our best to keep to appointment times but occasionally due to emergencies etc this is not always possible.  If you know you are not going to make your appointment time please do let us know as we may be able to recycle the appointment and give it to someone else.  If you have a mobile phone on your records which is active you should receive appointment reminders however, if this is not the case please do check your details against our clinical system. 

 

Should you need medical advice but do not think that you need to actually come in to the Surgery you can request a telephone consultation with the doctor by speaking to our reception team.  We will ask for your contact number and will also request brief details of your problem.  

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We have a limited number of emergency appointments daily which are at set times.  You will be expected to leave work/school to attend at this time as we cannot change the time of these appointments. 

 

We only offer home visits to housebound patients or those temporarily housebound.  Any request for a home visit is to be made before 1000 a.m.

 

ACCESS TO ONLINE SERVICES

 

We now offer ONLINE access to order repeat prescriptions and also to make an appointment with the Doctor.  This is an excellent way to manage your repeat prescriptions and appointment booking.  To register for this service please ask the receptionist (or click on the link below "Request Online Services"). You can only access these services after registering and receiving a password.  Photo ID & proof of address will be required. 

 

We also offer MyGP App which is very quick to sign up to - please see information at the link below:

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ANNUAL HEALTH CHECK.

 

An annual health check is offered to all patients over the age of 75, as well as those suffering from diabetes or heart disease and other chronic diseases. It is very important that you do not miss this check up when you are invited. We need to make sure that you are getting the best treatment for your condition and it gives us both an opportunity to discuss any concerns we may have.

 

NAMED & ACCOUNTABLE GP

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All patient’s have a named accountable GP. For all patients this will be Dr. Leena Saxena.

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NIGHTS AND WEEKENDS

 

If you are ringing outside of our opening hours a recorded message will direct you to call NHS 111. They will direct you to the correct next step.

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During the evenings and weekends pre-bookable appointments are available in the local area through Wigan GP Alliance 01942 482848.

 

Medical Advice or treatment for Minor Injuries is also available from The Walk-in Centre at Leigh Infirmary, The avenue Leigh,Tel: 01942 264000. The web address for information is :-

http://www.wwl.nhs.uk/hospitals/leigh_walkin_centre.aspx

 

 

PRESCRIPTIONS

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All prescriptions are "batched" daily(working days) at 1300.  This means they are all actioned together and passed to the GP for signing.  Your prescription will take 48hrs to process i.e.

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Order                                      Ready for collection

Monday (before 1300)         Wednesday (after 1300)

Tuesday (before 1300)         Thursday (after 1300)

Wednesday (before 1300)   Friday (after 1300)

Thursday (before 1300)        Monday (after 1300)

Friday (before 1300)              Tuesday (after 1300)

 

Please note: Your repeat prescription request cannot be accepted by telephone, please bring it or post it to us or, order online through Patient ONLINE (see above).  A stamped addressed envelope is needed if you want your prescription to be posted back to you.  Please make requests using the repeat order form attached to the right hand side of your prescription. If you do not use this form it may result in some delay in your prescription being ready on time.  Any URGENT requests i.e. less than 48hrs notice need to be

made in person by completing our "Urgent prescription Request Form" and will be processed at the end of surgery at the GP's discretion. 

 

DATA PROTECTION

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We keep medical information about you on paper and on the clinical computer system under the requirements of the Date Protection Act/General Data Protection Regulation. We are committed to maintaining confidentiality within the practice team. Identifiable patient information will only be shared within the practice team and with other clinicians or healthcare professionals to whom you may be referred.

Disclosure of identifiable patient information to any other outside agencies will only be done after receiving written permission from the patient.

 

The staff at this practice record information about you and your health so that you can receive the right care and treatment.  We need to record this information, together with the details of the care you receive, because it may be needed if we see you again.

 

We may use some of this information for other reasons, for example, to help us to protect the health of the general public generally, to plan for the future, to train staff and to carry out medical and other health research for the benefit of everyone.

 

We are currently involved in research studies for which we provide anonymised information from patients’ notes.  You cannot be identified in any way from this information as none of your personal details are given to researchers.  Individual patients’ records are added into a much larger anonymous database, containing records from millions of patients across the UK.  This information is used by researchers outside this practice.  The database to which we contribute anonymised records is known as The Health Improvement Network (THIN)[1].  This database is managed by a company outside the NHS which does not have access to your personal details, only to anonymous medical records.  The data is used for research into such topics as drug safety, disease patterns, prescribing patterns, health economics and public health.  Many of these studies provide useful information to medical staff on diseases, the use of drugs or outcomes of disease or treatment.

 

These studies may be performed by academic researchers or commercial companies amongst others.  However, no researcher has access to your full details such as your name and address, initials or your full date of birth.  The researchers are not given information on the GP nor the practice name, address or post code.

                                          

If you would like to opt out of this data collection scheme, please let your doctor know and no data from your records will be collected or used in research.  This will not affect your care in any way.

 

If anything to do with the research would require that you provide additional information about yourself, you will be contacted to see if you are willing to take part; you will not be identified in any published results.

 

Note that you have a right of access to your health records.  If at any time you would like to know more, or have any concerns about how we use your information, you can speak to the Practice Manager Telephone number: 01942 483213

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FIT FOR WORK NOTES AND CLAIM FORMS

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By law, your employer should accept a self-certificate form, available from them, for periods of illness that last less than one week (Please note, you cannot obtain these forms from the surgery.  The doctor can provide a fit for work note if your illness lasts longer than one week.

For an initial fit for work note it is important that you have been seen by the doctor.

 

Dr. Saxena is willing to sign and complete forms and claims for you but many of these services are not part of the NHS and a fee will be charged. You do not need to book an appointment for this. Please leave the form with a receptionist who will advise you what the charge will be. This will be payable on collection of the form (usually allow 2 weeks).

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PATIENT REPRESENTATIVE GROUP

 

We currently have a Patient Representative Group in Surgery to represent patients view and opinions about our Practice. If you wish to join the group or wish to give your views or require any further information please contact the Practice Manager.

 

NHS ENGLAND

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The name and address of NHS England from whom details of primary medical services in your area may be obtained is :

 

NHS England

PO Box 16738

Redditch

B97 9PT

 

Tel : 0300 311 22 33

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GP's EARNINGS - WINSTANLEY MEDICAL CENTRE

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Mean earnings FY ending 30 Jun 18 was £75,690 before deduction of employees superannuation, tax and NI.  This is the average for 1 F/T GP and 1 GP Locum who worked in the practice for more than 6 months during the FY.